Spoofed credit union phone calls:
Fraudsters have spoofed CU SoCal’s phone number and have called Members impersonating our team members. The credit union will never ask for your debit card, PIN, and CVV code or Online Banking credentials, including verification codes.
False scenarios:
They may present scenarios such as claiming there has been unusual activity on your account that requires you to verify the transaction by providing a security code. Unbeknownst to you, this code will give them access to your Online Banking.
Beware of Fraudulent Communications
A CU SoCal employee will never call or text you to ask for your online account username, password, or one time (security) passcode. If you get a suspicious call or text, even if the number appears to be from CU SoCal, please don't engage.
Scam Texts
Fraudulent text messages often request that the recipient verify their Online and Mobile Banking username and password. These texts are not from CU SoCal and are designed to trick you into revealing your confidential Online Banking credentials. Do not respond if you receive such a text. CU SoCal will never ask you to provide sensitive information via text message.
Spoofed Emails
Fraudsters may attempt to impersonate CU SoCal by sending spoofed emails or text messages that appear to come from us and may include our logo and look official. These messages often include urgent requests for you to click on a link, download a document, verify your account details, update personal information, or perform other actions related to your account.
Phone Calls
Scammers are calling Members with imposter scenarios and posing as CU SoCal representatives. These fraudulent communications are designed to trick you into providing sensitive personal information.
These deceptive communications may present false scenarios, such as claiming that there has been unusual activity on your account, a security breach, or a need to confirm your identity due to system upgrades. They may send you a text during your phone call and request that you click on links, download attachments, or provide sensitive information like your account number, password, or Social Security number.
Imposter websites
There are scam websites claiming to represent CU SoCal that are not affiliated with us. Your security is our utmost priority, and we want to ensure that you are protected from any potential fraudulent activities.
Please remember to only trust the official CU SoCal website, which is CUSoCal.org. Any other website claiming to be us may be attempting to deceive you and could compromise your sensitive information. To safeguard your financial well-being, we urge you to exercise caution and only interact with trusted sources. If you encounter any suspicious websites or activity, please report it to us immediately
Safety Tips to Keep Your Information Secure
CU SoCal does not email, text, or phone to ask Members for sensitive information such as CVC numbers on debit or credit cards, account numbers, PINs, usernames, passwords, or Social Security Numbers.
We recommend you verify links, email addresses, or website domains you receive. Look for strange characters in the links, or unfamiliar URLs. Incoherent letters, numbers, and symbols may indicate a fraudulent, spoofed website.
Change your password frequently and use a complex password. Consider setting up two-factor authentication for every Digital Banking login. In Online or Mobile Banking, go to Tools > Settings > Security to set up your two-factor authentication.
Ensure that CUSoCal.org or My.CUSoCal.org/Authentication is the URL when visiting our website or accessing Online Banking. When in doubt, call CU SoCal directly at 866.287.6225, not what is listed in the text or email, and/or go directly to CUSoCal.org, bypassing any links provided.
Lost or Stolen Debit Card?
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Leaving Our Website
If you click ‘Continue’ an external website that is owned and operated by a third-party will be opened in a new browser window. CU SoCal provides links to external web sites for the convenience of its members. These external web sites may not be affiliated with or endorsed by the credit union. Use of these sites are used at the user’s risk. These sites are not under the control of CU SoCal and CU SoCal makes no representation or warranty, express or implied, to the user concerning:
- the information, content, presentation, accuracy or opinions of these sites, or
- the quality, safety or suitability of any software found on these sites.
You are continuing to a credit union branded third-party website administered by our service provider. We are not responsible for the third-party’s data privacy practices, services, or overall content on the third-party site. Please review the service provider’s privacy policy for more information about its data privacy practices.
Using a hyperlink may identify you as a CU SoCal Member to the operator of the external site.
CU SoCal does not provide and is not responsible for the product, service or overall website content available at these sites. The privacy policies of CU SoCal do not apply to linked websites and you should consult the privacy disclosures on these sites for further information.
If you click ‘Cancel’ you will be returned to the CU SoCal website.
