Summary of Benefits

Your covered account with your Program Sponsor includes nxg|PROTECT Recovery Services.

RECOVERY SERVICES STANDING BY

These benefits are already working for you without any additional registration.

Fully-Managed Identity Theft Recovery

If you suspect identity theft for any reason, a professional Privacy Advocate will manage your recovery process to help restore your name and credit to pre-event status. The Privacy Advocate assigned to your case will handle the phone calls, paperwork and the follow-up for you through a Limited Power of Attorney authorization.

Depending on your case, your Privacy Advocate will be prepared to:
 
  • Review credit data from your credit report to identify fraudulent activity.
  • Investigate and, when appropriate, confirm fraudulent activity including known, unknown, and potentially complicated additional sources of identity theft.
  • Securely deliver fraud recovery documents, including Limited Power of Attorney form and official identity theft affidavit form, in addition to return instructions.
  • Provide instruction for placement of fraud alerts at the three major credit bureaus.
  • Assist you in completing the official identity theft affidavit from the Federal Trade Commission to establish your rights as a victim.
  • Contact the Social Security Administration, U.S. Postal Service, and other governmental organizations, among others, to reverse any wrongful information, transactions, or misuse of official documentation as applicable to your case.
  • Research and document any fraudulent activity which may include false accounts, or contracts signed with creditors, banks, utility companies, leasing agents, medical facilities, etc., and follow up to have the wrongful activity removed from your records.
  • Provide case status updates.
  • Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators.
  • Work with you one-on-one to recover your identity.

This service covers all types of identity theft, even if it is not related to your covered account. This service is available to all named account holders, and extends to three generations of your family. Family members include you, your spouse or domestic partner, your dependents under the age of 25 with the same permanent address, any IRS-qualified dependents, and your parents (mother or father) with the same permanent address, or who are registered in a senior assisted living facility, nursing home, or hospice. Services continue up to 12 months after death for all family members.

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Building Better Lives™

Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County, and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offers competitive rates and flexible terms on auto loans, mortgages, and VISA credit cards—turning wishing and waiting into achieving and doing.

 

562.698.8326 | 866 CU SoCal Se Habla Español

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