Welcome to CU SoCal Support

Get in touch with us directly or find answers to our most commonly asked questions.

Please be aware of fraudulent messages asking for your Digital Banking credentials. Click here to learn more about how to protect your accounts.

Having Trouble? Visit our Known Issues webpage.

Reach a person without pressing "0" or "#".

At CU SoCal, we know that sometimes you want to talk with a live person—not a machine. That's why when you call our support line there are no phone trees to weed through—just a friendly person on the other end ready to help.

Local: 562.698.8326
Toll-free: 866.CU.SoCal (866.287.6225)

Monday-Friday: 9 a.m.-6 p.m.
Saturday: 9 a.m.-1 p.m.

 

Other important contact information:


Phone Banking

Local: 562.945.2214
Toll-free: 800.249.2328


Lost or stolen debit card

888.698.7241


Lost or stolen credit card

800.556.5678


Fax

714.990.5492


Email

In order to protect your personal financial information from fraud or theft, we ask that you please do not include any confidential information (including account numbers and social security numbers) when contacting us by email. In addition, please allow for up to two business days for a reply.

support@CUSoCal.org


Mail

P.O Box 76000
Anaheim, CA 92809

Supervisory Committee

P.O Box 28984
Anaheim, CA 92809

Simply fill out our Authorization for Automatic Deposit form and provide it to your payroll department.

You can update your address in Online Banking or you can complete our Change of Address form and drop it off at your nearest CU SoCal branch, mail it to P.O. Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

To create your own PIN number, you may bring your debit card and a government issued photo ID into any CU SoCal branch. Or, to receive a new PIN number, you may call our support team and ask to have a PIN number reminder letter mailed to you. For security purposes, we do not have access to see any Members’ PINs.

If you suspect you’ve been a victim of identity theft or other fraudulent activity, please contact CU SoCal as soon as possible, toll-free at 866 CU SoCal (866.287.6225), so that we may take steps to protect the integrity of your account information and funds.

In addition, please follow the steps outlined below:

1. Contact the fraud department at any one of the three major credit bureaus to place a fraud alert on your credit file.

  • Equifax: 800.525.6285 or Equifax.com
  • Experian: 800/EXPERIAN (397.3742) or Experian.com
  • TransUnion: 800.680.7289 or TransUnion.com

2. Close the accounts that you know or believe have been compromised or opened fraudulently.

3. File a police report. Obtain a copy of the police report to submit to your creditors and others that may require proof of the crime.

4. File your complaint with the FTC. The FTC maintains a database of identity theft cases used by law enforcement agencies for investigations. Filing a complaint also helps the government to learn more about identity theft and the problems victims are having so that they can better assist you. Visit the FTC website for more information.

Additional Fraud/Loss Prevention Contacts

Lost/Stolen Debit Card: 888.698.7241
Lost/Stolen Credit Card: 800.556.5678

If you have received a phishing e-mail that looks as if it has been sent by CU SoCal, please forward the email to support@CUSoCal.org.

You can report an unauthorized debit out of your account by completing our Unauthorized Debit form and dropping it off at your nearest CU SoCal branch, mailing it to P.O. Box 76000 Anaheim, CA 92809, or faxing it to us at 714.990.5492.
To report an unauthorized purchase made with your debit card, please complete our ATM/Debit Card Fraud form and drop it off at your nearest CU SoCal branch, mail it to P.O. Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492. In addition, if your debit card has been lost or stolen, please call: 888.698.7241.

To place a stop payment on a check or a range of checks, you may log into the CU SoCal Mobile Banking app or your CU SoCal Online Banking account. If your accounts are not set up with online services, you may complete our Check Stop Payment form and drop it off at your nearest CU SoCal branch, mail it to P.O. Box 200 Whittier, CA 90608-0200, or fax it to us at 714.990.5492.

To stop recurring and one-time automatic payments and withdrawals (ACH), simply complete our Stop Payment Request form and drop it off at your nearest CU SoCal branch, mail it to P.O. Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

To report a ATM transaction error please complete our Electronic Dispute/Error Notification form and drop it off at your nearest CU SoCal branch, mail it to P.O. Box 76000 Anaheim, CA 92809, or fax it to us at 714.990.5492.

When a deposit is made through mobile check deposit, at an ATM, or at a shared branch, $200 is made available for immediate use while a 2-business day hold is placed on any remaining funds. Deposits totaling more than $5,000 may have up to a hold up to 7 business days.

About

Help + Support

 

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Building Better Lives™

Credit Union of Southern California (CU SoCal) is a leading financial institution empowering those who live, work, worship, or attend school in Orange County, Los Angeles County, Riverside County, and San Bernardino County to reach their goals and build strong financial futures. CU SoCal provides access to convenient money management services and offers competitive rates and flexible terms on auto loans, mortgages, and VISA credit cards—turning wishing and waiting into achieving and doing.

 

562.698.8326 | 866 CU SoCal Se Habla Español

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